What you can do to protect yourself
 
There are some things you can do to protect yourself when you use our Internet banking service and the internet in general.
 
Here are our top 10 tips:

1. We will never contact you to ask for your personal information - if you get an email or a phone call asking for this information, a fraudster is at work.
2. Do not write down, email or store your account details
3. Do not write down your Password and Memorable Information.
4. Check the last time you logged on - every time you log on, we display the time and date you last logged on - if it doesn't match, someone else may have accessed your accounts online.
5. Check that the website is secure - Secure internet pages will (usually) feature a padlock in the bottom right hand corner of your screen - this means that your personal information will be coded before it leaves your computer.
6. Check the site certificate - sites that are serious about security always show a valid site certificate.
7. Install security software - security software includes anti-virus software, firewalls, and security patches.
8. Avoid using Internet banking on publicly accessible computers - internet cafes are not always secure and sometimes these computers save passwords and other personal information without your knowledge.
9. Choose a strong password for Internet banking and change it regularly - select a 6 to 15 character password that uses a mix letters and numbers (Pa5510nfru1t) that you can remember without writing down.
10. Always 'log off' - this closes your connection with our Internet banking service.

 

Card Fraud Prevention

 

What you can do to protect yourself against card fraud?
 
 
Here are our top 10 tips:

1. Keep an eye on your card every time you use it; Try not to let your credit card out of your sight whenever possible.
2. Never give your card info out when you receive a phone call. (For example, if you're told there has been a 'computer problem' and the caller needs you to verify information.) Legitimate companies don't call you to ask for a card number over the phone.
3. Never respond to emails that request you to provide your card info via email -- and don't ever respond to emails that ask you to go to a website to verify personal (and card) information.
4. Sign your cards as soon as you receive them.
5. Shred all card applications you receive.
6. Don't write your PIN number on your card -- or have it anywhere near your card (in the event that your wallet is stolen).
7. Shield your card number so that others around you can't copy it or capture it on a cell phone or other camera.
8. Only carry around cards that you absolutely need. Don't carry around extra cards that you rarely use, it is also a good idea to carry cards separately from your wallet.  
9. Open credit card bills promptly and make sure there are no bogus charges. Treat your card bill like your checking account -- reconcile it monthly, report any suspect charges promptly (and in writing) to the card issuer.
10. Always void and destroy incorrect receipts, never sign a blank card receipt, destroy carbon paper if it is used.

If you suspect card fraud:

If your Lloyds TSB Middle East cards are lost or stolen, immediately contact our dedicated 24-hour Cards helpline on +971 4 394 6125 – we are eager to avoid card fraud.

 

 

Identity Theft

 

What you can do to protect yourself against identity theft?
 
 
Here are our top tips:

1. Keep personal documents, passwords and PIN secure at all times, these can be more valuable than cash to thieves.
2. Never give out your personal or account details unless you know whom you are dealing with as no bank will contact their customers for PIN, password or personal information by phone or email.
3. Shred unwanted documents.
4. Inform your bank for any changes of address.
5. Inform the relevant organization if you lose or have your Passport, Driving License or National ID Card stolen.
6. Close any account no longer required.
7. Consider using a post office box rather than having your mail delivered at work.