Frequently Asked Questions



What is Lloyds TSB's vision statement for the Middle East?
Lloyds TSB Middle East's mission/vision is to be the most recommended bank in the UAE.
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Where is Lloyds TSB's main branch located?
Lloyds TSB main branch is located in a landmark building in Jumeirah along Al Wasl Road opposite Safa Park, that our customers do find very convenient. With ample parking and long opening hours we are very accessible. Telephone and Internet banking services further enhance our accessibility. In addition, our customers have free access to the National Bank of Dubai ATM network and can use other ATM's in the UAE for a small charge of AED 2.
Additionally, we have four Customer Service Centre's located at the Arabian Ranches Community Centre, Dubai Healthcare City, The Green Community and Up town Mirdif .
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Is there any plan to open new branches and extend the branch network or alternatively open Customer Service Centres?
Currently, the UAE Central Bank does not permit foreign banks to open new branches but our branch is supported by various Customer Service Centres. We are planning to open other centres at different locations over a period of time.
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What are Lloyds TSB's opening hours?
We have amended our office hours to ensure maximum convenience for our customers. We are open six days a week, Saturday through Thursday from 8:30am to 5:30pm, with the exception of Tuesdays, when we are open from 9am to 5:30pm.Additionally we offer 24hr telephone banking and highly secure internet banking services.
Our Customer Service Centre's are open six days a week, Saturday through Thursday from 9am to 6pm.
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Being a one branch bank, what is the reach of Lloyds TSB's ATM network? Is there any tie-up with any other bank's ATM network?
We have Lloyds TSB ATM machines located in all our Customer Services centre's as well as our main branch in Jumeirah. In addition to these, we have an ATM situated in Dubai International Financial Centre's (DIFC). Of course, other ATM's on the UAE Switch Network are also available to our customers, but the individual bank charges a small fee of AED 2 for this service.
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Lloyds TSB doesn't have a branch in my local area. How can I do my banking with you?
We have customers all over Dubai who appreciate our focus on customer service. Our branch offers ample parking and is easy to find and get to. We are supported by four Customer Service Centre's located at the Arabian Ranches Community Centre, Dubai Healthcare City, The Green Community and Up town Mirdif .
We also offer 24hr telephone banking and Internet banking.
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Are you meeting your Emiratisation targets as directed by the UAE Central Bank?
Yes. We are committed to the Government's Emiratisation programme and do all we can to recruit, retain, train and reward our Emirati employees, as with all of our staff, to ensure that they are motivated to achieving their full potential.
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What precautions and structure is in place at Lloyds TSB Middle East to prevent money laundering, crime and fraud?
We adopt international best practice in these matters and work closely with the Central Bank to prevent crime, fraud and money laundering at Lloyds TSB. We follow the rules and regulations of the UAE Central Bank, Lloyds Banking Group Compliance and the Financial Service Authority (FSA) of the UK where such guidelines are particularly stringent. In addition, various systems that assists us in monitoring unusual transactions activity on our customer accounts and firmly believe that the most effective structure to combat such crime is by knowing your customers. Back to Top
 
Who can open a Current Account with Lloyds TSB Middle East? How much money do I need to deposit to open a new Current Account? Do I get Cheque Book facility on my Current Account?
Anyone who has a valid residence visa, six months bank statements and a letter from their employer stating their position and salary can open a Current Account.
The minimum balance is waived for the first 2 months. After that a customer must maintain a minimum balance. Cheque Books and Visa Payment Debit cards are provided for all current accounts.
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Can I also get an international a debit card with my Lloyds TSB Middle East account?
Yes, an account opened in Dubai with Lloyds TSB comes with a VISA 'Payment Card' that you can use virtually anywhere in the world. Not only does your card enable you to withdraw cash from an ATM (daily limit of AED10,000), but you can your card for in-store purchases too (daily payment limit of AED 15,000 subject to available funds). Your Lloyds TSB Visa Payment card also offers a 48hr Lost Card Protection, 90 days Purchase Protection and Travel & Accident Insurance.
Yes, a Lloyds TSB Middle East account comes with a 'Payment Card' that works as an ATM card and as a Visa international debit card allowing you to make purchases all over the world.
Lloyds TSB Visa Payment card offers a 48hr Lost Card Protection, 90 days Purchase Protection and Travel & Accident Insurance.
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Who can open a Fixed Deposit with Lloyds TSB Middle East? How much money do I need to deposit to open a new Fixed Deposit? What is the interest on Fixed Deposits? Can I break my Fixed Deposits before the maturity date? How do I renew my Fixed Deposit?
All you need to do is complete an application form and offer deposits for 1 month week to two years. Minimum deposit amounts are AED 20,000, USD 10,000 and GBP 5,000. Interest varies on different currency deposits and the period. You can break a deposit before maturity but there is a breakage charge of AED 500 250 or 1% whichever is greater. Fixed Deposits get renewed automatically on maturity unless a fixed period is specified.
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What are your schedule of charges for various transactions?
Schedule of charges are provided to customers with the account opening pack. The rates are also put up on the notice board in the Banking hall of our main branch in Jumeirah and in all of our Customer Service Centre's.
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How do I apply for a loan at Lloyds TSB Middle East? What documents do I need to furnish to apply for a loan?
All you need to do is complete an application form and provide the following documents. If the customer does not bank with we require six months bank statements, a letter from the employer stating position, salary and duration of employment with the company and a valid residence visa. A guarantor is not required however the bank can ask for security against the loan (end of service benefits assigned to the bank or deposit in guarantee). If a guarantor is required then he/she must be a Lloyds TSB customer.
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Do I need to have an account with Lloyds TSB Middle East to apply for a Loan / Credit Card?
An account is required if you are applying for a credit card and personal loans.
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Does Lloyds TSB Middle East finance freehold properties in Dubai?
Yes, Lloyds TSB is one of the leading mortgage providers in the UAE. LTSB Dubai has an agreement in place with a wide selection of property developers.
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Do I have to transfer my salary to get a Lloyds TSB Loan / Credit Card?
Yes, Salary transfer is mandatory for car loans, mortgages, personal loans and credit cards.
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Can I get an overdraft limit in my Lloyds TSB Middle East account?
Yes, overdrafts are offered on Lloyds TSB accounts. All overdrafts are by prior arrangement only.
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Are Bancassurance services offered by Lloyds TSB Middle East? What are the various services offered currently?
Lloyds TSB Middle East does not have a license from the UAE Central Bank to offer bancassurance services. However, insurance products and services are offered through our strategic partners, Norwich Union and AXA.
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How can I pay my utility bills from my Lloyds TSB Middle East account? Can I pay my Electricity and Telephone bills at Lloyds TSB Middle East?
You can pay your utility bills through Lloyds TSB Telephone Banking. A simple pre-registration is required to pay your bills through Lloyds TSB ATMs. Alternatively you can pay your utility bills online through our Internet banking facility - its quick, safe and easy!
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Can I open a foreign currency account (Dollar, Sterling or Euro) at Lloyds TSB Middle East?
Yes, Current and Savings accounts are offered in US Dollar, GBP and Euro.
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