What is Lloyds TSB's vision statement for the
Middle East?
Lloyds TSB Middle East’s vision is to be the best in class provider of banking services in the UAE.
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Where is Lloyds TSB's main branch located?
Our main branch is located in a landmark building on Al Wasl Road in Jumeirah. We pride ourselves on being accessible to our customers: we provide plenty of customer parking, we have long opening hours and we also offer Telephone and Internet banking services. In addition to our main Branch, we have five Customer Service Centres (CSC) located at the Arabian Ranches Community Centre, Dubai Healthcare City, The Green Community, Uptown Mirdif and Jebel Ali Freezone.
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Do you have any plans to open new branches and extend
your branch or CSC network?
We are constantly exploring opportunities to expand in the region and this remains a key part of our strategy.
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What are Lloyds TSB's opening hours?
Our Jumeirah Branch is open from 8:30am to 5:30pm, Saturday to Thursday, except for Tuesdays when we are open from 9:00am to 5:30pm.
Our Customer Service Centre's are open six days a week, Saturday through Thursday from 9am to 6pm. Additionally we offer 24 hour Internet Banking and Telephone Banking services
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What is the reach of
Lloyds TSB's ATM network in Dubai?
As well, as ATMs in our Jumeirah Branch and CSCs, Lloyds TSB Middle East customers are able to use the ATMs provided by Emirates Bank International (EBI), Emirates Islamic Bank (EIB) and National Bank of Dubai (NBD) completely free of charge. This gives our customers access to some 520 ATMs throughout the UAE.
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Are you meeting your Emiratisation targets as
directed by the UAE Central Bank?
Yes. We are committed to the Government's Emiratisation programme and do all we
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What precautions and structure is in place at
Lloyds TSB Middle East to prevent money laundering, crime and fraud?
We adopt international best practice in these matters and work closely with the
Central Bank to prevent crime, fraud and money laundering at Lloyds TSB. We follow
the rules and regulations of the UAE Central Bank, Lloyds Banking Group Compliance
and the Financial Service Authority (FSA) of the UK where such guidelines are particularly
stringent. In addition, various systems that assists us in monitoring unusual transactions
activity on our customer accounts and firmly believe that the most effective structure
to combat such crime is by knowing your customers.
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Who can open a Current Account with Lloyds TSB Middle East? Do I get Cheque Book facility on my Current Account?
Anyone who has a valid residence visa, six months bank statements and a letter from their employer stating their position and salary can open a Current Account. Cheque Books and Visa Payment Debit cards are provided for all current accounts.
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Can I also get an international debit card with my Lloyds TSB Middle East account?
Yes, an account opened in Dubai with Lloyds TSB comes with a VISA 'Payment Card' that you can use virtually anywhere in the world.
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What are your schedule of charges for various
transactions?
Schedule of charges are provided to customers with the account opening pack. The
rates are also put up on the notice board in the Banking hall of our main branch
in Jumeirah and in all of our Customer Service Centres.
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How do I apply for a loan at Lloyds TSB Middle East? What documents do I need to furnish to apply for a loan?
All you need to do is complete an application form and provide the following documents. If the customer does not bank with we require six months bank statements, a letter from the employer stating position, salary and duration of employment with the company and a valid residence visa.
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Do I need to have an account with Lloyds TSB
Middle East to apply for a Loan / Credit Card?
An account is required if you are applying for a credit card and personal loans.
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Do I have to transfer my salary to get a Lloyds
TSB Loan / Credit Card?
Yes, Salary transfer is mandatory for car loans, mortgages, personal loans and credit
cards.
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Can I get an overdraft limit in my Lloyds TSB
Middle East account?
Yes, overdrafts are offered on Lloyds TSB accounts. All overdrafts are by prior
arrangement only.
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How can I pay my utility bills from my Lloyds
TSB Middle East account? Can I pay my DEWA bills at Lloyds
TSB Middle East?
You can pay your utility bills through Lloyds Telephone Banking. A simple pre-registration is required to pay your bills through Lloyds TSB ATMs.
Alternatively you can pay your utility bills online through our Internet banking facility - it’s quick, safe and easy!
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Can I open a foreign currency account (Dollar,
Sterling or Euro) at Lloyds TSB Middle East?
Yes, Current and Savings accounts are offered in US Dollar, GBP and Euro.
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