What is Lloyds TSB's vision statement for the
Middle East?
Lloyds TSB Middle East's mission/vision is to be the most recommended bank in the
UAE.
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Where is Lloyds TSB's main branch located?
Our main branch is located in a landmark building on Al Wasl Road in Jumeirah. We pride ourselves on being accessible to our customers: we provide plenty of customer parking, we have long opening hours and we also offer Offshore PhoneBank and Internet banking services. In addition to our main Branch, we have a Customer Service Centre (CSC) located in the Arabian Ranches Community Centre .
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Is there any plan to open new branches and extend
the branch network or alternatively open Customer Service Centres?
Currently, the UAE Central Bank does not permit foreign banks to open new branches
but our branch is supported by various Customer Service Centres. We are planning
to open other centres at different locations over a period of time.
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What are Lloyds TSB's opening hours?
Our Jumeirah Branch is open from 8:30am to 5:30pm, Saturday to Thursday, except for Tuesdays when we are open from 9:00am to 5:30pm. Our Customer Service Centre is open six days a week, Saturday through Thursday from 8.30am to 5.30pm. Additionally we offer a 24 hour Internet Banking services
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Being a one branch bank, what is the reach of
Lloyds TSB's ATM network? Is there any tie-up with any other bank's ATM network?
We have Lloyds TSB ATM machines located in all our Customer Services centre's as
well as our main branch in Jumeirah. In addition to these, we have an ATM situated
in Dubai International Financial Centre's (DIFC). Of course, other ATM's on the
UAE Switch Network are also available to our customers, but the individual bank
charges a small fee of AED 2 for this service.
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Lloyds TSB doesn't have a branch in my local
area. How can I do my banking with you?
We have customers all over Dubai who appreciate our focus on customer service. Our branch offers ample parking and is easy to find and get to. We are supported by our four Customer Service Centre's located at the Arabian Ranches Community Centre. We also offer 24hr Offshore PhoneBank and Internet banking.
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Are you meeting your Emiratisation targets as
directed by the UAE Central Bank?
Yes. We are committed to the Government's Emiratisation programme and do all we
can to recruit, retain, train and reward our Emirati employees, as with all of our
staff, to ensure that they are motivated to achieving their full potential.
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What precautions and structure is in place at
Lloyds TSB Middle East to prevent money laundering, crime and fraud?
We adopt international best practice in these matters and work closely with the
Central Bank to prevent crime, fraud and money laundering at Lloyds TSB. We follow
the rules and regulations of the UAE Central Bank, Lloyds Banking Group Compliance
and the Financial Service Authority (FSA) of the UK where such guidelines are particularly
stringent. In addition, various systems that assists us in monitoring unusual transactions
activity on our customer accounts and firmly believe that the most effective structure
to combat such crime is by knowing your customers.
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Who can open a Current Account with Lloyds TSB
Middle East? How much money do I need to deposit to open a new Current Account?
Do I get Cheque Book facility on my Current Account?
Anyone who has a valid residence visa, six months bank statements and a letter from
their employer stating their position and salary can open a Current Account.
The minimum balance is waived for the first 2 months. After that a customer must
maintain a minimum balance. Cheque Books and Visa Payment Debit cards are provided
for all current accounts.
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Can I also get an international a debit card
with my Lloyds TSB Middle East account?
Yes, an account opened in Dubai with Lloyds TSB comes with a VISA 'Payment Card' that you can use virtually anywhere in the world. Not only does your card enable you to withdraw cash from an ATM (daily limit of AED10,000), but you can your card for in-store purchases too (daily payment limit of AED 15,000 subject to available funds). Your Lloyds TSB Visa Payment card also offers a 48hr Lost Card Protection and 90 days Purchase Protection.
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Who can open a Fixed Deposit with Lloyds TSB
Middle East? How much money do I need to deposit to open a new Fixed Deposit? What
is the interest on Fixed Deposits? Can I break my Fixed Deposits before the maturity
date? How do I renew my Fixed Deposit?
All you need to do is complete an application form and offer deposits for 1 month
week to two years. Minimum deposit amounts are AED 20,000, USD 10,000 and GBP 5,000.
Interest varies on different currency deposits and the period. You can break a deposit
before maturity but there is a breakage charge of AED 500 250 or 1% whichever is
greater. Fixed Deposits get renewed automatically on maturity unless a fixed period
is specified.
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What are your schedule of charges for various
transactions?
Schedule of charges are provided to customers with the account opening pack. The
rates are also put up on the notice board in the Banking hall of our main branch
in Jumeirah and in all of our Customer Service Centre's.
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How do I apply for a loan at Lloyds TSB Middle
East? What documents do I need to furnish to apply for a loan?
All you need to do is complete an application form and provide the following documents.
If the customer does not bank with we require six months bank statements, a letter
from the employer stating position, salary and duration of employment with the company
and a valid residence visa. A guarantor is not required however the bank can ask
for security against the loan (end of service benefits assigned to the bank or deposit
in guarantee). If a guarantor is required then he/she must be a Lloyds TSB customer.
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Do I need to have an account with Lloyds TSB
Middle East to apply for a Loan / Credit Card?
An account is required if you are applying for a credit card and personal loans.
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Does Lloyds TSB Middle East finance freehold
properties in Dubai?
Yes, Lloyds TSB is one of the leading mortgage providers in the UAE. LTSB Dubai
has an agreement in place with a wide selection of property developers.
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Do I have to transfer my salary to get a Lloyds
TSB Loan / Credit Card?
Yes, Salary transfer is mandatory for car loans, mortgages, personal loans and credit
cards.
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Can I get an overdraft limit in my Lloyds TSB
Middle East account?
Yes, overdrafts are offered on Lloyds TSB accounts. All overdrafts are by prior
arrangement only.
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Are Bancassurance services offered by Lloyds
TSB Middle East? What are the various services offered currently?
Lloyds TSB Middle East does not have a license from the UAE Central Bank to offer
bancassurance services. However, insurance products and services are offered through
our strategic partners, Norwich Union and AXA.
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How can I pay my utility bills from my Lloyds
TSB Middle East account? Can I pay my Electricity and Telephone bills at Lloyds
TSB Middle East?
You can pay your utility bills through Lloyds TSB Online Internet Banking facility - its quick, safe and easy.
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Can I open a foreign currency account (Dollar,
Sterling or Euro) at Lloyds TSB Middle East?
Yes, Current and Savings accounts are offered in US Dollar, GBP and Euro.
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